Rethinking Talent, Culture, and Recruitment in Luxury

Luxury businesses face a talent challenge that goes beyond recruitment. Gen Z employees expect clearer development, purpose, and transparency. Digital fluency is now essential across functions, yet traditional luxury career paths were not designed to build it. At the same time, the loss of experienced craftspeople and client advisors is creating capability gaps that cannot be fixed quickly. In this session, brand leaders will share how they are rethinking recruitment, skills development, and career pathways for a changing workforce. The discussion will look at how brands can build digital and commercial capability from within, while also drawing talent from adjacent high-touch sectors, as well as how AI is changing roles and skills, and how leading companies are building future-ready teams without sacrificing the craft, judgement, service mindset, and human connection that define the sector at its best.