Empowering Frontline Teams through Technology and Skills for Elevated In-Store Experiences
Enhancing frontline teams with appropriate technology and training can fundamentally transform elevated retail experiences. Leading retail executives understand technology must complement, not replace, human interaction. In this session, senior executives from brands renowned for exceptional in-store service will share proven tactics and detailed strategies for integrating digital tools, comprehensive training programmes and more, significantly elevating staff performance, customer satisfaction, and overall business outcomes.
Wednesday 28 January 12:10 - 12:50 Track 1
Retail Meets Hospitality
Speakers
Co-Founder & Chief Strategy Officer, Incisiv
Chief Technology Officer, Orlebar Brown
CIO, Americas Region, Hermes
