Techtalks: The Future of Luxury Retail: AI-Powered Experiences by Shopify and EPAM

In today’s relationship-driven luxury landscape, shoppers expect more than convenience, they seek experiences that are deeply personal, emotionally resonant, and seamlessly tailored across digital and physical touchpoints. This session explores how agentic AI, powered by the joint expertise of Shopify and EPAM, is enabling luxury brands to move beyond transactional commerce and deliver immersive, hyper-personalised journeys. Discover how unified data and innovative AI applications like omnichannel white glove experiences are transforming retail at scale while preserving exclusivity and craftsmanship. Learn how luxury brands can capture tomorrow’s opportunity by becoming truly AI-ready today.

Speakers:

Ward de Kruiff, VP Consulting & Digital Innovation, Shopify
Apsara Chidambaram, Head of Fashion & Luxury Retail, Shopify