Shipping
Access
All requests related to gate passes and time slot bookings must be addressed to KN at [email protected] and will be considered by KN Administrative Team.Expected delivery/collection date and a preferred time slot (2 hours maximum) are to be clearly mentioned in the request. The request needs to be submitted in the following format:
Any truck destined to the Emirates Palace to deliver or collect goods to/from Shoptalk event must have a valid gate pass and a time slot needs to be booked and confirmed in advance.
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Requestor name (company name) |
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Requestor status (exhibitor, sponsor, official partner, stand-builder, F&B supplier, etc.) |
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Requestor’s contact person name |
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Requestor’s Contact person email |
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Requestor’s Contact person mobile |
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Expected place of loading/unloading (area at the Emirates Palace or the booth name) |
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Type of activity (Delivery / Collection) |
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Type of truck (tilt, curtain side, box, open top) |
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Truck payload capacity (1-ton, 3-ton, 5-ton, 7.5-ton, 10-ton, etc.) |
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Expected date of delivery / collection |
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Expected time of delivery / collection (from…to; 2 hours max) |
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Truck plate number |
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Driver full name |
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Driver Emirates ID number |
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Driver mobile |
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The following documents must be attached to each request:
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Safety Guidelines – scan of the filled in and signed document
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Responsibility letter – scan of the filled in and signed document
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Detailed description of cargo to be delivered/collected
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Temporary Entry Permit – scan of the filled in and signed document
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Vehicle and driver details including scans of Mulkiya and Emirates ID
Please see the particular requirements towards each document mentioned above in the Appendix A.
The initial request must be submitted not later than 2 weeks before the expected delivery/collection date. In case of need, truck’s and driver’s details can be changed not later than 3 days before the expected delivery/collection date.
After receiving a request, KN Administrative Team will check the set of documents submitted along with the request.
If all documents are correctly completed and duly signed, KN Administrative Team will forward the respective set of documents to Emirates Palace Events Team.
KN Administrative Team will also check the availability of the required time slot and either will pre-book it (to be pre-assigned to the requestor till the final confirmation) or (in case the required slot is not available) will propose some alternatives to the requestor and after receiving a “Greenlight” from the requestor will pre-book the new slot.
Upon receiving the documents from KN Administrative Team, Emirates Palace Events Team will forward the documents to Security Team for approval and confirmation.
After receiving confirmation from Security Team, Emirates Palace Events Team will forward a confirmation to KN Administrative Team.
Upon receiving a confirmation, KN Administrative team will finally confirm the gate pass and the time slot to the requestor.
All trucks must arrive to Emirates Palace as per the booked and confirmed time slots. Upon arrival to the Gate 2 of Emirates Palace, the driver must present valid Emirates ID and the truck’s Mulkiya. The truck is to be inspected by the Security guards and the booked time slot will be verified. No valid Emirates ID means the driver will not be allowed to enter the palace. Driving license will not be sufficient to proceed through the Security control. This requirement is also applicable to any staff member entering the Palace through the Gate 2.
After security check the driver will receive a gate pass and will be navigated by KN Traffic Marshalls to the unloading/loading point.
This is each driver responsibility to make sure the gate pass is properly visible on a windscreen for Security officers.
If the truck comes earlier than the time slot boked, the driver will be requested to leave the perimeter and come back not earlier than 15 min before the confirmed time.
Every driver or it’s contractor must ensure availability of floor protection materials to make sure the surface under truck during the parking is covered and prevents any technical liquids stains on the ground.
The driver must ensure the truck parked at least 3 meters far from any fire exits.
Important: Safety shoes and appropriate uniform are mandatory for all contractors.
Before leaving the Emirates Palace each driver must hand over the gate pass to the Security.
Deliveries and shipping
Our appointed Freight, Shipping, Storage & Handling contractor is Kuehne + Nagel, who can assist with the following services:
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Freight handling
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Customs clearance
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Warehouse management
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Deliveries
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Storage
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Onsite machinery hire (including forklift, crane, and boom loading) — all machinery must be operated by K+N staff
Before shipping any items to your stand please make sure you get in touch with the official handling company K+N. They will be happy to solve your doubts and offer their services for reception and delivery or unloading to stand of your materials.
Please note that the venue does not receive, customs clear or store incoming shipments. If you intend to ship goods directly to your stand, you need to be there in order to sign off the delivery note of your transport company.
Kuehne + Nagel:
Email: [email protected]
Deadline: Contact them promptly to arrange the services mentioned above. Please note the deadline for ordering is the 12th January 2026
