Kate Hardcastle MBE

Global Broadcaster & The Customer Whisperer Hardcastle Collective

Kate Hardcastle MBE is the global authority on consumer behaviour, trust, and retail futures, relied on by world-leading brands to understand what customers value next. A multi-award-winning international business consultant, broadcaster, and author, she has worked everywhere from factory floors in Asia to boardrooms in New York advising organisations including Disney, Marks & Spencer, and EVRi on growth, technology, and customer strategy .A trusted voice across BBC, Sky, CNBC, Netflix and NHK Japan, Hardcastle has led prime-time business coverage, fronted documentaries, and delivered analysis followed by millions. Her career spans three decades across global supply chains, sustainability leadership, and the commercial realities reshaping modern retail. She is founder of Buy Smarter, Buy Greener.A pioneering advocate for responsible, tech-enabled, consumer-centric business, Hardcastle creates strategies that increase profit, strengthen operational resilience, build trust, and accelerate meaningful green progress. A sought-after keynote speaker, she delivers standout sessions at Cannes Lions, SXSW, and major industry summits across the US, UK, Europe, KSA, and the UAE. Her best-selling book The Science of Shopping is out now.