Tiffany James

Global Chief Digital Officer, Miu Miu Beauty L'Oréal Luxe

Tiffany is an experienced omnichannel leader and innovation strategist in the beauty industry, with expertise spanning digital, beauty tech, and R&D. She currently serves as Chief Digital Officer for Miu Miu Beauty at L'Oréal Luxe. As a founding member of this new brand within the L'Oréal portfolio, she authored its comprehensive digital roadmap and now oversees a global mandate encompassing e-commerce & CRM, omnichannel media and activation, innovation, gaming and retailtainment, digital content, and AI transformation. Her previous roles include Head of CRM & Loyalty at YSL Beauty, where she specialized in customer experience, brand loyalty, and maximizing customer lifetime value. Prior to this, Tiffany spent several years within the L'Oréal Tech incubator, part of the Research & Innovation division, successfully launching various beauty tech projects in partnership with brands across the L'Oréal Group. 

Tiffany's diverse career journey has equipped her with a strong foundation in leveraging cross-functional collaboration at global, regional, and operational levels to deliver and scale complex projects. She is passionate about transformational leadership and uniting diverse teams to elevate the omnichannel client experience through disruptive innovation.