Pinch AI is a returns intelligence platform that delivers dynamic, AI-powered return and refund controls across the customer journey.

- Think best in class experiences for customers that we stand behind - instant refunds, longer return windows, rebates for exchanges.
- Graduated friction for opportunistic abusers - dynamically charge them a return fee, hold refunds until after inspection and more.
- Deny returns outright from abusive customers - protect your margins by stopping merchandise loss and costs associated with processing bad returns.
- No experience change for the vast majority of your customers.