Frequently Asked Questions

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Your Resource for Everything You Need to Know About Shoptalk Luxe 2026

Welcome to our frequently asked questions (FAQ) page, where you'll find answers to all your questions about Shoptalk Luxe 2026. Whether you're curious about tickets, event features, or general information, this section is designed to help you prepare for an unforgettable event experience.

Scroll down to see all the frequently asked questions (FAQ) and answers below to get started - enjoy!

Stand Exhibitor

Can I hire security for my stand?

There will be roaming security during non-show hours, however, you may like to hire additional security, dedicated to your individual stand needs, you can this directly with: Emirate's Palace

Email: Group-MOAUH-C&[email protected].

I am interested in having a custom-built stand, who should I contact?

If you are looking for a contractor to build your Space Only stand, our official contractor GES will be able to offer a range of custom build options.

Pooja and their team can be contacted on:

General

When and where will Shoptalk Luxe take place?

Shoptalk Luxe will be taking place from 27 - 29 January 2026 at the Emirates Palace, Abu Dhabi - West Corniche Road, Abu Dhabi, United Arab Emirate 

When should I arrive/depart from Shoptalk Luxe?

We recommend arriving in Abu Dhabi on Monday afternoon for early badge pick-up and leaving no earlier than early evening on Thursday, 29th January. Please be mindful of any after-show activities that you may have planned when booking your stay. Please see our hotel webpage for nearby hotels here.

Is there a dress code?

The Shoptalk Luxe experience includes conference days and party nights. Prepare for smart-casual attire. Abu Dhabi is relatively mild in January, with average temperatures of 18°C and highs of 24°C during the peak of the day. At night, the temperature dips to a low of 12°C, so you’ll need to pack a few layers to stay warm on evenings out.

Will there be Wi-Fi at the event?

Internet

General Wi-Fi
Complimentary Wi-Fi will be available for all attendees throughout the venue. Network details will be displayed on on-site signage and printed on the back of every attendee badge.

Exhibiting Sponsors
If you are an exhibiting sponsor planning to host demos or activities that require significant bandwidth, you are required to purchase dedicated internet for your stand space.

Ordering Dedicated Internet
Dedicated Internet, IT & Telecoms services can be ordered directly through Emirates Palace.

Includes: Line setup and Wi-Fi network management

Cost: AED 7,000

Order Deadline: 15 January 2026

Contact:

Email: [email protected]

Phone: +971 50 818 2775

Is breakfast/lunch provided?

Prepare yourself for a culinary delight! On arrival, you can expect a selection of continental breakfast items with a middle eastern twist. Lunch is served daily from 12pm across Emirates Palace restaurants and our show floor so that you can refuel at a time and place that is convenient to you. You can choose from a range of cuisines which can be picked up on the way to meetings or to see world-class content or enjoyed with views of the ocean. Between meals, you will also have a range of snacks from our lounges and tea, coffee, & water served throughout the day.

What should I do if I receive a solicitation from a third party to purchase the Shoptalk Luxe attendee list?

Shoptalk Luxe does not share or sell attendee contact information. We have not authorised any company to contact you. We recommend that you do not reply to or speak with any organisation claiming to sell the Shoptalk Luxe attendee list and do not share your credit card information. 

Is there a luggage or coat check at Shoptalk Luxe?

There is a complimentary cloakroom available during show days. It is located on Level 1 next to Badge Pick Up.

Is there a family room or private space available for mothers?

Shoptalk Luxe offers complimentary use of the Kids Palace for all pre-registered children. There is a family room located at the Kids Palace. We also have a mother's room available at the show. Please reach out to the Shoptalk team for guidance on location here.

Travel & Accommodation

What is the nearest airport and how do I get to the venue?

The closest airport to Abu Dhabi is Zayed International Airport.

Are there recommended hotels or special Shoptalk Luxe rates?

We have a range of hotels with preferred rates reserved for a limited time, which are close to the venue – a short taxi journey away. Please see these available here.

Do I need a visa to travel to Abu Dhabi?

Visa requirements will vary depending on nationality. We advise checking the official website of the UAE government for accurate and up-to-date information.

What are the local transportation options (taxis, public transport, ride-share)?

Taxis are readily available and an effective way to travel in Abu Dhabi.

Is airport transfer available through the event?

Shoptalk Luxe do not have a transfer service booked for the event from the airport due to arrival and departure times varying. Please be advised to either pre-book your airport transfer or taxi’s are an easy option on arrival in Abu Dhabi.

Health & Safety

Are there any health or vaccination requirements?

We advise to check the official website of the UAE government for accurate and up-to-date information.

What are the onsite safety protocols (security, first aid)?

Medical and First Aid are located by the Palace Terrace and within the Emirates Palace for the show. This location can be viewed on all floor plans. Please get in touch with a member of the Shoptalk Luxe team if you need assistance. Security is in operation across the venue and show spaces.

Local Information & Customs

What is the local currency, and are credit cards widely accepted?

Credit cards are widely accepted in Abu Dhabi, with Visa and Mastercard being the most common. For smaller purchases and some taxis, it's advisable to carry some cash in the local currency of UAE Dirhams.

What should I know about local customs and etiquette?

Are there facilities for prayer or quiet reflection onsite?

Yes, the venue has available prayer rooms for use.

Registration

Am I still able to transfer my ticket, even during the event?

Tickets can be transferred at any time until you print your badge onsite. To transfer your ticket, login to the MyExperience platform here using your email address as the username and ticket confirmation number as the password, and click “Transfer Ticket.” If you have already printed your badge onsite, you can no longer transfer your ticket. Please note that once you have begun the Meetup process, if you transfer a ticket, you will lose all of your progress so far. If you would like to transfer a ticket during the Meetup process, please contact us for assistance at E: [email protected].

Are there “Show floor Only” or “One Day” tickets?

No, we do not offer one day tickets. Tickets provide access to all aspects of Shoptalk Luxe, including sessions, networking events, breakfasts, lunches, receptions, exhibits, etc. that are not private. We do not offer any show area only or partial attendance rates.  

I can no longer attend Shoptalk Luxe. Can I get a refund?

As stated in our Terms of Attendance and Participation, tickets to Shoptalk Luxe 2026 are nonrefundable. If you can no longer attend Shoptalk Luxe 2026, you can transfer your ticket to a colleague by logging in to the MyExperience platform here using your email address as the username and ticket confirmation number as the password and clicking “Transfer Ticket.”  

Meetup

Where and what time does Meetup take place?

Meetup meetings will take place onsite during Shoptalk Luxe 2026 on a dedicated terraced area. All meetings will be scheduled based on everyone’s individual availability during the following times (note that all meetings are pre-scheduled):

Tuesday, 27th January, 2026, at 2:00 pm – 2:54 pm
Wednesday, 28th January, 2026, at 10:00 am -10:54 am and 2:10 pm- 3:04 pm
Thursday, 29th January, 2026, at 11:25 am - 12:19 pm

How does Meetup’s pre-event process work?

There are a few steps to complete before your meetings start onsite:

Step 1: Profile Completion. Complete your profile, letting all participants know about you, your organisation and your goals.
Step 2: Meeting Selection & Opt-In. Review thousands of profiles and select who you want to meet with–use filters, system generated lists and searches to make it easy. Thousands of other attendees will be doing the same. Then opt-in to the meeting requests you receive.
Step 3: Meeting Acceptance & Scheduling. After you review and accept your meetings, we’ll send you calendar invites. The all-important deadlines for each of these stages can be found here in our Meetup Guidelines.

Then, simply join your meetings onsite. And remember, all meetings are double opt-in, guaranteeing you'll only meet people you want to meet who also want to meet you.

What is my login info for MyExperience?

Your username is the email address you registered for the event with. Your password is your confirmation number. You can find this information in your ticket confirmation email. 

What is the maximum number of meetings I could be scheduled for?

Through the Meetup programme, you’ll participate in up to 16 meetings - limited only by your availability and mutual interest.

Do all Shoptalk Luxe ticket types have access to the Meetup programme?

Every Shoptalk Europe attendee is welcome to participate in Meetup! If you register after 13th January, you will no longer be able to participate in the Meetup Programme. 

Can I access my meeting schedule and Meetup programme through the app

Yes, absolutely. Once you’ve logged into the app with your registered details, you’ll have full access to your meeting schedule. All confirmed meetings will appear with details such as company name, representative name, time, date and table number.

Content

Where can I find the track sessions?

You can see all of our content sessions on our agenda here. 

Will content/PowerPoints be available after the show?

All keynote videos and track presenters' decks are shared pending permission and approval. 

Do I need to register for any track sessions?

All sessions are included with your event admission ticket. We recommend arriving early to secure your seat

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