Frequently Asked Questions

You will receive a details from your logistics lead or via the sponsor support team via [email protected]. 

Each attendee from your company will need to register individually via the personalised linked shared by the Sponsor support team.  

Should you need any support with this, our dedicated team for registration can be contacted on [email protected]. 

Location: The registration desk will be located on Level 1 at Emirates Palace. (Upon entering the main entrance, please make your way down to level one where you will be able to collect your badges.)  

Registration opening hours can be viewed on the timetable here. 

Contractor access will be managed by Emirate Palace security preshow and handing over to our traffic team, Kuehne+Nagel onsite. All those needing to access the show floor during build up and breakdown will need to ensure that they have followed the instructions stated below. To avoid any delays onsite, please ensure you have submitted all documents by the deadline indicated.  

The required forms by Emirates Palace must be completed and submitted no later than three weeks before the start of any work. Please find links and steps on page one here

Please be mindful that some attendees may choose not to consume alcohol and pork. We kindly ask all guests to remain respectful of others’ preferences and to observe local customs regarding alcohol service and consumption.

The venue has available prayer rooms for both men and women. Please note that the prayer rooms are located on the 1st floor - the female prayer room is next to the Lebanese Terrace restaurant, and the male prayer room is next to Broadway restaurant.

Since the show is mainly outside and in public, please respect local customs and dress appropriately. We recommend dressing in conservative business attire and to have your shoulders and knees covered. Headscarves are only required in religious places.

Shoptalk Luxe involves lots of walking so make sure to wear comfy shoes!

Make sure your travel documents are in order and check the latest entry requirements and government issued travel advice before your trip.

Please note that WhatsApp calls and Wi-Fi calling are not available while in Abu Dhabi, so plan accordingly.

In public or professional settings, when meeting with a woman it is courteous to wait for them to initiate a handshake rather than extending your hand first, as some women may prefer not to engage in physical contact for cultural or religious reasons.

If you are participating in our Meetup programme, please arrive on time and keep meetings within the 15-minute limit to ensure a smooth experience for everyone. Greet your meeting partners warmly and maintain a courteous, professional manner throughout the interaction. During Meetup, to respect privacy and ensure personal space is valued, only approach attendees you have confirmed meetings with, and access the Meetup area only during your scheduled times.

· Public displays of affection are discouraged.

· Use respectful language at all times.

· Drunken or disorderly behaviour in public is taken seriously and may result in arrest.

Complimentary Wi-Fi will be available for all attendees throughout the venue. Network details will be displayed on on-site signage and printed on every attendee badge.

It is a condition of your contractual agreement that you maintain adequate insurance coverage for your participation in the event, with a minimum limit of £200,000 per occurrence to cover liability and any other relevant costs and expenses arising from your involvement. All exhibiting sponsors are also required to include Health and Safety information within their risk assessments, which must be readily available for inspection onsite if requested by the Organisers.