Inspiration and Discovery in Digital Shopping

Today's digitally-savvy shoppers seek inspiration, immersive exploration, and a sense of joyful discovery traditionally found in-store. But recreating the magic of spontaneous browsing online is challenging. Three senior executives share new and specific innovations in interactive storytelling, personalised recommendations, immersive technologies and digital merchandising, leaving you with insights on how to infuse digital channels with excitement and serendipity, effectively capturing consumer imagination, boosting customer engagement, increasing conversion rates, and fostering deeper brand affinity and repeat purchasing.

Tuesday 27 January 16:30 - 17:10 Track 2