Seamless by Design: Creating a Truly Unified Customer Experience
Customers increasingly demand seamless luxury experiences across every digital and physical channel, yet many encounter disjointed interactions that diminish brand perception. In this session, three executives who have successfully achieved unified commerce share specific, practical insights from both internal processes and customer-facing initiatives. Learn precisely how their strategic commitment to cohesiveness, personalisation, and intuitive design has delivered significant competitive advantages and enhanced long-term customer loyalty.
Wednesday 28 January 16:50 - 17:40 Track 1
Connecting the Customer Journey
Speakers
Chief Omnichannel Officer, Chalhoub Group
